Frequently Asked Questions

Discover everything you need to know about our organic beauty solutions.

Are Indus Valley products 100% organic and natural?

Yes, our products are crafted using organic ingredients certified by ECOCERT and USDA. We prioritize botanical extracts and avoid harmful chemicals like ammonia, parabens, and resorcinol.

How long does shipping take for my order?

Domestic orders typically arrive within 3-5 business days. International shipping may take 7-12 business days depending on your location and customs processing.

Do you offer a return or exchange policy?

We offer a 7-day return policy for unopened and unused products if they arrive damaged or if the wrong item was sent. Please contact our support team to initiate a return.

Are your hair colors safe for sensitive skin?

While our products are natural, we always recommend performing a 48-hour patch test before full application to ensure you do not have a specific allergy to any botanical ingredients.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and secure digital wallets. In select regions, Cash on Delivery (COD) is also available.

Can I track my package after it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.